Privacy Policy

How we look after your data, who can see it, and what we do with it.

This Privacy Policy outlines what specific information is gathered by Crisis Cover and how that information is used.

Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at [email protected].

Information Collection and Use

Crisis Cover explicitly asks when we need information that personally identifies you (“Personal Information”). Your personal information is used to ensure we can send you relevat notices, alerts and information regarding the operation of your Crisis Cover account. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Crisis Cover may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you. Crisis Cover also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Crisis Cover make any personal information about an individual user available to anyone other than those you have explicitly authorised in your Crisis Cover account.

Your email address is used to only send you information that you have requested. As part of your use of our email marketing software, Crisis Cover allows you to elect to receive, or not receive, certain information from Crisis Cover. Crisis Cover adheres strictly to permission-based email policy. Except as mentioned above, Crisis Cover will not send you unsolicited email information, commercial offers or advertisements. Crisis Cover will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms nor will Crisis Cover use customer contact lists for our own marketing purposes. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.

Client Lists and Instruction Content

Crisis Cover ensures that all client lists and instructions remain private and confidential. Crisis Cover reserves the right scan the content of your account to ensure it complies with our Terms & Conditions. Crisis Cover will not sell, rent, loan or invite external access to a customer’s contact lists. Nor will Crisis Cover themselves use customer’s contact lists for any purpose.

Communications from the Site

Special Offers and Updates

We send all new users a welcoming email to verify their new account and confirm their password and username. Established users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.

Alert Requests

Once your account is setup, we will contact you on a periodic basis in accordance to your alert settings to confirm that you are still alive. The frequency and method of this contact is specified by you from within your account administration area. Free accounts cannot change the frequency or method and will receive one email per week.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.

Website Usage Information

We use your IP address to help diagnose problems with our server, and to administer our Web site. We do not link your IP address to any personally identifiable information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Crisis Cover does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.

Security Technology

Crisis Cover has made a substantial investment in the latest server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is never accessible to anyone outside Crisis Cover. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Policy Modifications

We may change this Privacy Policy from time to time. If/when Crisis Cover makes changes to this privacy statement, we will highlight the changes on our homepage and email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Contacting Crisis Cover about Privacy

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this site, or your dealings with this web site, please contact us:

Postal Address

Crisis Cover
The Great Barn North,
Brockhampton,
Herefordshire,
HR1 4SE.
United Kingdom

Telephone

+44(0)121 31 45 374

Email